Warranty for Eberspacher and Webasto Diesel Heaters and Truma Gas Heaters
If you have had a heater installed by The RV Plumber which turns out to be faulty, please get in contact with me to discuss what may be the cause. If the fault is due to my fault or workmanship I will cover the cost to have it repaired by an authorised Dometic Agent (for the Truma and Eberspacher heaters), upto 12 months from the date of installation.
If the fault relates to the unit, it must be repaired by an Authorised Dometic agent, this is organised through Dometic directly. They will require proof of purchase (tax invoice from The RV Technicians P/L provided to you at time of installation).
These heaters from Dometic have proven themselves to be very reliable. Of the hundreds of heaters I have installed, I have had one faulty gas heater which had to be replaced by Dometic, and one faulty controller for a diesel heater, which Dometic posted out and I replaced for them, however The RV Plumber is NOT an authorised Dometic repair agent, and will not always be able to directly carry out replacements for Dometic, this is at their discretion.
If the unit does happen to be faulty and I have no replacement available at the time, payment for the job is still required as normal.
Please keep in mind these are very rare occurrences, and everything possible will be done to repair or replace the faulty product prior to you having to seek the services of an authorised agent.